Interpersonal Skills to enable you to Lead, Influence and Gain
  • Leadership & Emerging Leaders: Implementing change, influencing peers, managers as well as direct reports, performance coaching.
  • Employee Engagement & Inclusion: Coaching and leading others, motivating and delegating.
  • Project Management: Managing customer and team expectations while minimizing project variance.
  • Teamwork & Inclusion: Creating effective, conflict free work groups, communicating, discussing and implementing ideas, creating a more open and supportive work environment.
  • Sales Leadership & Negotiating: Increasing sales as a trusted advisor without the "typical" connotations of sales techniques.
  • Customer Service: Listening, problem solving, diffusing disagreements.
  • Influencing without authority inside and outside an organization.
  • Obtaining Commitments & Buy-In.
  • Reading people and diagnosing situations.
  • Effective communications and implementing change.
  • Leading others, coaching, teamwork to reach targets and goals.
  • Successfully dealing with difficult people and situations.
  • Enhancing own confidence while projecting confidence.
  • Answering obections while building trust and commitment.
Course Preview

Chapter 1: Listening for Other Points of View

Chapter 2, Part 1: Business Rapport Skills - Decision Goal

Chapter 2, Part 2: Business Rapport Skills - Acknowledging

Chapter 3: Analytical Skills

Chapter 4: Aligning

Chapter 5: Raising